Potpourri Botanicals

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. Some other orders depending on complexity and crafting make take up to 5-7 business days (excluding weekends and holidays)

You will receive a notification with tracking information once your order has shipped.

Orders placed during holidays or promotional periods may require additional processing time.

Mrs Jacks Body Foods Refund Policy

 

Refund Policy

 

Thank you for supporting our small business! Each of our haircare and skincare products is carefully handcrafted in small batches using natural ingredients, including a special selection of herbs grown and harvested from our own garden.

 

Because of the nature of our products and our commitment to freshness and hygiene, we have the following refund policy:

 

Eligibility for Refunds or Exchanges

 

We accept refund or exchange requests only under the following circumstances:

 

Damaged or Defective Items: If your item arrives damaged, defective, or compromised in any way, please contact us within 7 days of delivery with photos of the product and packaging.

 

Incorrect Item Sent: If you received the wrong item, please notify us within 7 days so we can correct the issue.

 

Non-Refundable / Non-Returnable Items

 

Due to the personal and perishable nature of our products, we cannot accept returns or offer refunds for:

 

Items that have been opened or used

 

Products purchased more than 30 days ago

 

Custom or made-to-order items

 

Any product returned without prior communication and approval

 

Shelf Life & Storage

 

Our products have a shelf life of 2 years from the production date when stored properly in a cool, dry place away from direct sunlight. Since we use natural preservatives and garden-harvested herbs, slight variations in scent, texture, or color may occur — these do not indicate spoilage and are not grounds for a refund.

 

How to Request a Refund or Exchange

 

To request a refund or exchange, please email us at [your email] with the following:

 

Your order number

 

A clear photo of the item (if applicable)

 

A brief description of the issue

 

Once approved, we will provide instructions for next steps.

 

Refund Processing

 

If your refund is approved, it will be processed to your original payment method within 7–10 business days. Please note that shipping fees are non-refundable unless the return is due to our error.

 

We truly appreciate your understanding and your support of our handmade, nature-inspired creations. If you have any questions, feel free to contact us — we’re always here to help.

 

Warmly,

[Your Business Name]

 

 

 

How to Request a Refund or Exchange

Please review our refund policy at bottom of website

To request a refund or exchange, please email us at mrsjacksbodyfood@hotmail.com

Your order number

A clear photo of the item (if applicable)

A brief description of the issue

Once approved, we will provide instructions for next steps.

Refund Processing

 

 

 

If your refund is approved, it will be processed to your original payment method within 7–10 business days. Please note that shipping fees are non-refundable unless the return is due to our error.

 

 

 

We truly appreciate your understanding and your support of our handmade, nature-inspired creations. If you have any questions, feel free to contact us — we’re always here to help

All potpourri ingredients are seasonable depending what is growing during that season along with citrus . There can be a mixture of pine cones, acorns, avocado seeds, magnolia pods, rose petals, dried promegranates, roots, bark and other dried herbs